Receipt of the purchase is possible in the following manners : 

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A. Local pick up at our office- Please WhatsApp to : +972-54-6435579 to coordinate an appointment

B. Domestic delivery inside Israel - 3-5 Business Days. Costs 10$

C. International Delivery - We ship only with FedEx. Costs 25$. Parcel should arrive within 3-5 Business days.

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In case of international delivery, we are not responsible for any customs or any tolls, including FedEx tolls, which might occur in your country upon the receipt of the parcel.

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In most countries, duty does not apply when purchasing antiques aged over 100 years old. We will mark your purchases as 'antiques' to ensure this is the case.

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As for US customers - Due to the free trade agreement with Israel, the items which they receive should be customs free.

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It's possible to combine shipping without any additional costs !

You can return the item for any reason within 14 days from the moment you received it.

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If you wish to return your item, please contact us within 14 days from the date of receipt, in order to notify us that you wish to return the item. Please mention the reason for that. You would then need to ship us the item back including the box, within 48 hours. You would have to ship it on registered mail to the following address and to provide us the tracking number:

 

E. Biener Ltd.

P.O.B. 39088

Tel Aviv 6139002

Israel

 

Once we receive the item, we will inspect it, and assuming it has been returned on the same condition it was sent to you, then you will receive a full refund within 48 hours. 

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Please note that we are not responsible for any customs or tolls you might have paid in your country upon the receipt of the parcel.